Languages:  English  italian  

Follow one of these guidelines to return any of the bought products. Please do not send any item to us before obtaining a Return Authorization Number.

All returned product must reference the RMA number on the outside of the box. A returned product without clearly marked RMA number may be refused and returned to sender.

Be sure to package the items well. Products that are returned for RMA work should be shipped in the original package and include the items that that are to be repaired.

We recommend using a reputable shipping courier that offers tracking information.

BieMme Store Customers:

If you bought a product through this on line store, please login into your account, select the order for which you need a return/repair. At the bottom of the page, find the RMA section, fill out the web form briefly describing the reason for return and the condition of the item. By submitting the form, a RMA will be created for you. In case you forgot your account's password, please use this method to recover it.

Off line Customers:

Conversely, if you bought products through one of our sales manager, just download this document, fill it out and return it to us by email. The RMA department will email you back an RMA number or provide an explanation for denying the request. Please make sure to read the policies for return and replacement products.

Filling out the web form or the RMA PDF document means that you accept the term and conditions for items return.